Jobs

Full Time Team Leader Role

Being a market leader in our field, we provide for our customers varied services from personalised telephone answering services to fax / e-mail response and web response 24x7/365.

Pageboy Contact Centre prides itself on the professionalism of our staff and this is a key factor to our success. We pay particular attention to this area of our business and this is why our team are so dynamic. We know that a friendly, professional atmosphere is essential for a happy working environment.

We are currently recruiting for our contact centre based at:

E2 Nutgrove Office Park
Nutgrove Avenue
Rathfarnham
Dublin 14
Ireland

Positions presently available are:

A Full Time Team Leader Role

Applicants must have previous Team Leader experience in a contact / call centre and be used to dealing with a wide variety of challenges. The role is primarily concerned with the day-to-day operational management of the contact centre floor and also with resolving customer issues.

Skills required and Key tasks to be undertaken are:

• A minimum of 1 years Team Leader experience in a contact / call centre environment.
• Strong motivation, interpersonal, communication and customer care skills.
• Be a good team player as well as a leader.
• Candidates must have the ability to multi task and prioritise work loads for both themselves and their team.
• Continually motivate staff as well as making sure that all new staff members are integrated into the team.
• Have a good eye for attention to detail while maintaining accurate records for both internal management and customer reporting purposes.
• Make sure all system and procedure changes are communicated to the team in a timely and effective manner.
• Have a good working knowledge of the Microsoft office package.
• Ensure all correspondence are answered within a reasonable time frame and that the information is accurate and must be of the highest standard.
• Advise managers of any issues / ideas to improve quality of service.
• Meet personal targets as well as team targets.

This position has an immediate start and interviews are taking place presently. We look forward to hearing from you soon.