Our Team

Managing Director - Ken Colley

Ken is a past pupil of Synge Street CBS and has over 15 years experience in the Paging / Contact Centre Industry. He began his career in Pageboy Contact Centre back in 1990 in a sales support role where he quickly moved through the ranks to become the Sales Manager.

After successfully completing a management buyout in 1996, Ken gained first hand experience of all aspects of the business. On taking over the business, Ken expanded the firm into new markets, created new management structures and ensured the successful growth of the company to what it is today. His role is mainly business development with new and existing customers. He also enjoys hands on approach with supervising all areas of the business from Sales and Service to Quality and Professionalism. Ken greatly enjoys leading Pageboy Contact Centre and being supported by all other members of his staff.

General Manager - Rachel Neale

Rachel joined Pageboy Contact Centre back in 2002 and has brought with her a wealth of experience in Marketing and Business Development. She has worked for companies like eircom where as Marketing Manager she was responsible for planning, co-ordinating, research and development and controlling the activities of her team with the implementation of new ideas and rolling these out. Having also worked in the medical field as the Marketing Manager of Trulife, Rachel has a commercially led approach to all aspects of Marketing and Business Development.

On moving to Pageboy Contact Centre, Rachel has implemented the development, restructuring and rebranding of Pageboy Contact Centre to what it is today, one of the market leaders in its field. As a key member of the management team, Rachel will contribute to the formulation and execution of the company's short, medium and long-term business strategies and lead the ongoing planning, development and execution of the company's marketing and business development objectives.

Sales Coordinator – Fiona Killoran

Fiona joined Pageboy Contact Centre in June 2005 as Contact Centre Manager.
Having worked in this industry for over 12 years now, she starting out in Sitel TMS as an operator, then moved on to become an Account Manager. Next step Conduit Europe where she became the Teleservices Operations Manager. She moved from there to The Response Group as Head of Outsourcing. Throughout her career, Fiona has dealt with a wide variety of clients from HMV Booking Line, Grand Metropolitan Foods UK, ESAT and Bord Gais to name a few. In Conduit Europe Fiona was responsible for the transition of Bord Gais’s full customer service division starting with 10 agents and on her departure there were over 90 people in the section.

Her vast experience and understanding of the Contact Centre Industry make her a key player within the management team at Pageboy Contact Centre. Her main responsibilities are the overall day to day running of the call centre and dealing with clients on a daily basis.

Contact Centre Floor Manager - Sarah Hughes

Sarah joined Pageboy Contact Centre In July 2006. Sarah has many years management experience in the travel & hospitality industry and has brought with her a wealth of knowledge where dealing directly with the public is her forte. Sarah has a results-driven approach to achieving tasks and objectives. Her responsibilities include staff management, client liaising and dealing with day-to-day issues as they arrive on the contact centre floor.

Having the ability to work independently and successfully in a high-performance team environment is her priority. Being one of the first points of contact for clients within Pageboy Contact Centre, Sarah’s understanding of customers requirements / issues makes her the perfect face for Pageboy Contact Centre’s image.

Venkhatesh Ravisekar – I.T. Manager

Venky joined Pageboy Contact Centre in 2009 and is now an integral part of the team. After completing a B. Tech in Information Technology he has gone on to do a Masters in Software Engineering in DCU.

His first step into the business world was as an intern in Sakthi Technologies but was promoted soon after to the position of Program Analyst. During his time here he was involved in the development of projects in Java, .NET , SQL, AS/400 to name but a few.

Venky deals with clients on an ongoing basis, showing them more ways on how to improve the service they currently offer their customers. He contributes on an ongoing basic to the development of new technology and interactive software for our client’s benefits.

Venky’s clear understanding of our telephony and software helps with developing unique individual software packages for each of our clients.