Our Team

Managing Director - Ken Colley

Ken is a past pupil of Synge Street CBS and has over 15 years experience in the Paging / Contact Centre Industry. He began his career in Pageboy Contact Centre back in 1990 in a sales support role where he quickly moved through the ranks to become the Sales Manager.

After successfully completing a management buyout in 1996, Ken gained first hand experience of all aspects of the business. On taking over the business, Ken expanded the firm into new markets, created new management structures and ensured the successful growth of the company to what it is today. His role is mainly business development with new and existing customers. He also enjoys hands on approach with supervising all areas of the business from Sales and Service to Quality and Professionalism. Ken greatly enjoys leading Pageboy Contact Centre and being supported by all other members of his staff.

General Manager - Rachel Neale

Rachel joined Pageboy Contact Centre back in 2002 and has brought with her a wealth of experience in Marketing and Business Development. She has worked for companies like eircom where as Marketing Manager she was responsible for planning, co-ordinating, research and development and controlling the activities of her team with the implementation of new ideas and rolling these out. Having also worked in the medical field as the Marketing Manager of Trulife, Rachel has a commercially led approach to all aspects of Marketing and Business Development.

On moving to Pageboy Contact Centre, Rachel has implemented the development, restructuring and rebranding of Pageboy Contact Centre to what it is today, one of the market leaders in its field. As a key member of the management team, Rachel will contribute to the formulation and execution of the company's short, medium and long-term business strategies and lead the ongoing planning, development and execution of the company's marketing and business development objectives.

Key Account Manager & Business Development– Fiona Killoran

Fiona joined Pageboy Contact Centre in June 2005 as Contact Centre Manager.
Having worked in this industry for over 12 years now, she started out in Sitel TMS as an operator, then moved on to become an Account Manager. Next step Conduit Europe where she became the Teleservices Operations Manager. She moved from there to The Response Group as Head of Outsourcing. Throughout her career, Fiona has dealt with a wide variety of clients from HMV Booking Line, Grand Metropolitan Foods UK, ESAT and Bord Gais to name a few. In Conduit Europe Fiona was responsible for the transition of Bord Gais’s full customer service division starting with 10 agents and on her departure there were over 90 people in the section.

Her vast experience and understanding of the Contact Centre Industry make her a key player within the management team at Pageboy Contact Centre. Her main responsibilities are the overall day to day running of the call centre and dealing with clients on a daily basis.

Contact Centre Floor Manager - Sarah Hughes

Sarah joined Pageboy Contact Centre In July 2006. Sarah has many years management experience in the travel & hospitality industry and has brought with her a wealth of knowledge where dealing directly with the public is her forte. Sarah has a results-driven approach to achieving tasks and objectives. Her responsibilities include staff management, client liaising and dealing with day-to-day issues as they arrive on the contact centre floor.

Having the ability to work independently and successfully in a high-performance team environment is her priority. Being one of the first points of contact for clients within Pageboy Contact Centre, Sarah’s understanding of customers requirements / issues makes her the perfect face for Pageboy Contact Centre’s image.

Venkhatesh Ravisekar – I.T. Manager

Venky joined Pageboy Contact Centre in 2009 and is now an integral part of the team. After completing a B. Tech in Information Technology he has gone on to do a Masters in Software Engineering in DCU.

His first step into the business world was as an intern in Sakthi Technologies but was promoted soon after to the position of Program Analyst. During his time here he was involved in the development of projects in Java, .NET , SQL, AS/400 to name but a few.

Venky deals with clients on an ongoing basis, showing them more ways on how to improve the service they currently offer their customers. He contributes on an ongoing basis to the development of new technology and interactive software for our client’s benefits.

Venky’s clear understanding of our telephony and software helps with developing unique individual software packages for each of our clients.

Camille Doyle – Quality and Efficiencies’ Manager

Camille joined Pageboy Contact Centre in March 2011 responsible for Quality and Efficiencies within the Centre. Having worked in this industry for over 20 years now, she started out in Sitel TMS as an operator, team leader. Camille then became Key Account Manager for the Microsoft Business within the centre.

Following that Camille moved to ICT Eurotel where as Client Services Manager she was responsible for a wide variety of clients from MBNA(Credit card) to Glaxo Smithkline(medical). She moved from there to become a Professional Services Consultant for Performix Technologies in 2001 and over a 3 year period reviewed many leading Irish and UK call centre operations. Leaving there Camille became Customer Services Manager for Folens Publishers and later IBM BTO managing the Hospira Business (medical) for EMEA region.

Her vast experience and understanding of the Contact Centre Industry make her a key player within the management team at Pageboy Contact Centre. Her main responsibilities are implementing a Quality Management System & ISO 9001 implementation, Recruitment, Reporting & centre metrics.

Ronan McCauley – Training Co-Ordinator

Ronan McCauley was appointed Training Coordinator in Pageboy Contact Centre in January 2011, responsible for the induction of new staff and the training of existing staff. Ronan started as an operator at Pageboy Contact Centre in October 2006 where he has worked almost 5 years. His experience ranges from working during the day, evenings and as well as through the night before he joined the training department in 2011. His studies were based around music specialising in Composition and Music Technology in NUI Maynooth. Outside of Pageboy Contact Centre, Ronan has almost 8 years of experience in teaching music to students of all ages and his experience doing so has contributed towards the training of staff in Pageboy Contact Centre.

Nichola Lynch – Team Leader

Nicky started as a Customer Services Operator with Pageboy Contact Centre in 2009 and was promoted in January 2011 to the position of Team Leader. Nicky has over 5 years’ experience in the customer service industry having worked as an agent and supervisor in a variety of contact centres on her travels through Australia in 2007 – 2009. Her main responsibilities are the day to day operations of her team from staff rotas to call escalations to training needs. As such an experienced operator, this made Nicky the perfect candidate for promotion. She works closely with Sarah & Ronan to improve the performance of the team and in turn the overall performance of centre.