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Pageboy is the best call you'll ever make
With every business enquiry of vital importance in these recessionary times, many Irish companies are turning to outsourced solutions to ensure no opportunity is missed.
“We have seen a big increase in demand for our overflow calls service, which sees us offer an immediate pick up service if the client’s reception line is busy while also providing cover at lunchtime and after 5pm, if desired," said Ken Colley, managing director of Pageboy Contact Centre.
Many of our clients are all too aware that they cannot afford to lose ‘the odd customer’, because the caller was put on hold or put through to an answering machine. Business is simply too scarce to take that risk”.
Pageboy Contact Centre offers a range of outsourced office functions, from its Dublin base, including telephone reception, virtual switchboard, customer service helpdesks, sales and order lines, direct and media responses, appointment and event booking, reservations and customer service lines including emergency helpdesk, call overflow and product recall.
Established in 1972, this wholly Irish owned company has a wide variety of businesses on its books. Outlining the company’s background and credentials, Colley commented, “Pageboy has a proven track record in the provision of tailored services and as such has a lot to offer, particularly during the downturn. The fact that we are a medium sized business also appeals to our clients, many of whom feel that their business would be ‘swallowed up’ in a bigger call centre environment.”
While the company is medium sized it has always punched above its weight and continues to have a very innovative approach. Colley reckons that Pageboy was “one of the first call/contact centres in Europe to provide a personalised, continuous, 24-hour, 365-days-a-year service”.
“The quality of our service is evident by the number of years our clients have stayed with us. Many have retained our services since the 1970’s, while other clients have been with us 10 or 20 years. In general we enjoy a very high level of continuous and repeat business, which I think is a ringing endorsement of the service we provide.”
Making Contact With Your Customers
In the current economic climate with companies investigating all cost cutting opportunities, Pageboy Contact Centre has seen a huge increase in demand for its range of outsourced office functions including telephone reception, virtual switchboard, customer service helpdesks, sales and order lines.
Established in 1972, originally as a paging company for doctors in Dublin, Cork, Limerick and Galway, Pageboy contact Centre’s efficient service quickly attracted many different types of businesses and since then it has provided a host of tailored options to meet clients’ needs.
Ken Colley, managing director, believes Pageboy Contact Centre; with its proven track record in the provision of tailored services has a lot to offer, particularly during the downturn.
“We were probably one of the first call/contact centres in Europe to provide a personalised, continuous, 24-hour, 365-days-a-year service. The quality of our service is evident by the number of years our clients have been using our service. Many of our clients have been with us since the 1970’s and we have a very high level of continuous and repeat business.”
Two of Pageboy Contact Centre’s most popular services at present are its outsourced telephone reception and virtual switchboard, both of which are available in a number of different formats to suit individual company needs and budgets.
“At the most basic level our staff can answer client calls using the client company’s name” said Colley. They can put callers on hold and patch them through, or take messages, all done from our own office base. Research shows 80 percent of callers won’t call back when greeted with an engaged tone and seven out of ten callers hang up when connected to an answering machine”.
As the average cost of a receptionist is €25,000 per year, plus benefits, our answering service allows companies to make a 70 percent saving on this overhead alone.
Major increase in demand for Pageboy
Communications are key to success in business, but this does not make them a core activity of most companies.
Many successful businesses are finding that they can save significant amounts of time and money by outsourcing significant parts of their communications functions to an outsource partner – which explains why Pageboy Contact Centre has seen a huge increase in demand for its range of outsourced office functions.
Pageboy, which was established in 1972, offers a comprehensive suite of communications solutions, including telephone reception, virtual office, call management, support desk services and emergency response services. It can handle both inbound and outbound calls on behalf of its clients, and its technology allows its agents to seamlessly assume the mantle of its client companies, so the person on the other end of the phone never needs to know that he or she is talking to a Pageboy employee. "We offer the same standard of service across the board, no matter who the client is," said Ken Colley, managing director of Pageboy Contact Centre.