Pageboy is the best call you'll ever make

With every business enquiry of vital importance in these recessionary times, many Irish companies are turning to outsourced solutions to ensure no opportunity is missed.

“We have seen a big increase in demand for our overflow calls service, which sees us offer an immediate pick up service if the client’s reception line is busy while also providing cover at lunchtime and after 5pm, if desired," said Ken Colley, managing director of Pageboy Contact Centre.

Many of our clients are all too aware that they cannot afford to lose ‘the odd customer’, because the caller was put on hold or put through to an answering machine.  Business is simply too scarce to take that risk”. 

Pageboy Contact Centre offers a range of outsourced office functions, from its Dublin base, including telephone reception, virtual switchboard, customer service helpdesks, sales and order lines, direct and media responses, appointment and event booking, reservations and customer service lines including emergency helpdesk, call overflow and product recall.

Established in 1972, this wholly Irish owned company has a wide variety of businesses on its books. Outlining the company’s background and credentials, Colley commented, “Pageboy has a proven track record in the provision of tailored services and as such has a lot to offer, particularly during the downturn. The fact that we are a medium sized business also appeals to our clients, many of whom feel that their business would be  ‘swallowed up’ in a bigger call centre environment.”

While the company is medium sized it has always punched above its weight and continues to have a very innovative approach. Colley reckons that Pageboy was “one of the first call/contact centres in Europe to provide a personalised, continuous, 24-hour, 365-days-a-year service”.

“The quality of our service is evident by the number of years our clients have stayed with us. Many have retained our services since the 1970’s, while other clients have been with us 10 or 20 years. In general we enjoy a very high level of continuous and repeat business, which I think is a ringing endorsement of the service we provide.”

 Two of Pageboy Contact Centre’s most popular services at present are its outsourced telephone reception and virtual switchboard, both of which are available in a number of different formats to suit individual needs and budgets.

Colley explained, “At the most basic level our staff can answer client calls using the client company’s name.  They can put callers on hold and patch them through, or take messages and forward them by text or email, all done from our own office base. Research shows 80 percent of callers won’t call back when greeted with an engaged tone and seven out of ten callers hang up when connected to an answering machine”.

Given the average cost of employing a receptionist per year, our answering service allows companies to make a 70 percent saving on this overhead alone.

Moving up a level we can answer calls and process orders or provide sales or technical support as required. The necessary information is accessed on-screen by our staff, allowing them to give accurate prices or advice to the caller, again the client can make savings of 70 percent or more by outsourcing this service to us”. 

With the drive to cut costs in most businesses across Ireland, Colley acknowledged, “There has been a noticeable swing towards cutting back the number of hours worked by reception and sales staff, which has contributed to the significant take up in Pageboy’s supplementary reception and/or telesales services.  At least by employing Pageboy our clients know they are keeping jobs in Ireland”.

With a combination of a forward thinking approach, attention to detail and great people skills, Colley is confident that Pageboy Contact Centre sets the benchmark for the highest possible standards in customer contact support in Ireland.

“We invest in our people and technology, to ensure we provide a professional, high quality service. We are also able to offer an extensive array of services that can be tailored to each client’s specific requirements, now or further down the road”.

Colley stressed, “We give a commitment to provide a reliable, high quality service and represent our clients companies in a confidential manner when dealing with their customers. The fact that we are in business for so long, are 100 percent Irish owned and can offer a 24 hour service with no set up fees, are factors that are also proving very attractive right now.

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