Our Partners - WrenData

WrenData

With our experience and wealth of knowledge in our industry, we need to have a phone system in place that is specific to our needs and more importantly our clients needs, this is where WrenData comes in.

Their expertise in delivering solutions in response to customer business needs has led them to be involved in significant technology solutions.

Interactive Intelligence who provide the most innovative Contact Centre telephony products and services available today have designed and built a customized phone system for us that has gone way beyond our expectations. It allow for full control over the entire interaction process.

Our phone system capabilities has enhanced our service enormously and has put us in a position to offer our clients several new and additional options all which reflect the service we provide. Some services we offer currently are:

• Contact Centre Solutions
• Self Service ( IVR )
• Call Recording
• Outbound & Blended Dialer Solutions
• Speech Recognition
• Data Capture & Display
• Knowledge & Email Response Management
• VOIP Enablement

CIC gives us a single system to handle every contact management and communications need, improving our customer service and overall call centre efficiency.