Disaster Recovery

In the event of a disaster, Pageboy Contact Centre can be there to help save your business. As the first few hours in any emergency are vital, we can put your disaster recovery into operation, giving you the time to implement your full recovery plan and allowing your business to function effectively while you deal with the crisis.

Examples of such crises are:

• Telephone line fault with the exchange.
• Telephone system equipment failure/power failure.
• Evacuation of your premises due to a flood or other adverse situation.

We can keep your staff informed of the situation and, at the same time, keep you in touch with your customers. Our contact centre representatives will use the most up-to-date call handling technology to ensure that you never miss a call.

They can ensure that:

• Your calls are answered in your company name.
• Callers are given the impression that they are directly through to your office.
• Callers can be put through to the relevant person via mobile phone as if they were being forwarded to that person’s extension.
• Calls are stored until your service is back up and operational.

Pageboy Contact Centre’s services are designed to provide your customers with an open communication channel until either the problem is resolved or another resolution is found. By providing our staff with specific instructions, your customers need not be inconvenienced. All your calls will be handled in a seamless and professional manner.