Government Departments

Pageboy Contact Centre provide services to several of the most topical government departments within the Irish government. Acting as their frontline first point of contact, to the general public and overseas callers, it is imperative that the services being provided are done so in a highly professional and accountable manor.

We understand the vital importance of capturing critical information and processing calls for the Departments we represent, as they could have national or international implications.

Whether it is a serious medical outbreak or just information that needed to be gathered for market research purposes, we do this in an effective, professional and timely manner.

Service Features Include:

• 24 Hour 365 days a year service
• Live Agent Call Answering
• Telephone Call Recording
• Call escalation processing to include outbound and Inbound helpdesk services
• Email, SMS Text, Fax, Web Integration
• Account Management &Training