Product Recall

When a product recall / withdrawal happens, every minute is precious and therefore every action must be swift and reliable.

Pageboy Contact Centre understands the intricacies of a product recall and offers its clients the best communication solutions to handle any situation. We understand the importance of setting up this service in a timely and efficient manner, and our technology allows us to do this.

We offer 24/7 confidential and comprehensive real-time ‘live’ support to customers with a defective product. Our contact centre representatives are trained in the importance of double-checking that it is the correct product and taking the caller through the steps that have been outlined for disposing of the product if required.

Our contact centre representatives also record callers’ details for refund or replacement. This is done in a professional and customer-focused manner, allowing for the delicate nature of these calls.

Once all of the relevant information has been documented, an automatic report is generated for our client. If required, we can also send daily in-depth reports for follow-up.