Email Processing

If your main line of communication between your business and its customers is over the phone, the addition of our Email Processing Service, can only enhance the overall line of customer communications you have in place for new & existing clients.

Your emails are forwarded to our 24 Hour Contact Centre and processed by our agents as per your instructions / procedures. Emails can be processed depending on their content, the priority level in place or on a departmental type basis, from sales enquiries to technical support.

Service features include:

• 24 hour x 365 days a year service
• Emails can be processed as per your instructions based on their content or query type
• Detailed reporting can be customised to your needs
• Further escalation of emails to include outbound calls to your on staff
• Service can be integrated to include SMS
• Responding to your customers email can also be done via the telephone, by fax, or sms text