Facilities Management

Customers demand 24/7 support for the products and services they have invested in. Providing 24-hour support is critical to your success and to that of your customers.

Improve your customer service and satisfaction by outsourcing your support desk needs to Pageboy Contact Centre on a full-time, after-hours, or overflow basis. Our Agents can have immediate online access to your customers' information, to handle your calls in a prompt, professional and courteous manner.

Our Contact Centre can be your customers' first point of contact for maintenance requests, general facilities needs, 24/7 alarm management, technical services and after hours support. Pageboy Contact Centre can provide 24/7 support to all facilities management calls including:

Let our customised help desk software and 24 hour help desk assist you and your customers.

When your customer contacts us to log a maintenance call, the full call details and reason for the call is taken. Then working from an agreed on call rota, we would contact the relevant on call engineer who in turn contacts your customer back. Every call to our help desk is given a unique I.D. number so jobs can be tracked through to completion.

Whatever the call out / emergency, our fully trained staff have the technology and experience to help produce a rapid response 24/7/365.