Inbound SMS

Pageboy Contact Centre has been providing this avenue of communication for several years as a stand-alone service or in conjunction with other services being provided.

There are a variety of different ways this service can be used, including:

• Alarms or Alerts from Hardware / Software
• Customer Feedback
• Customer Help Lines
• Marketing Campaigns
• Call Me Back

Typically this service is included in one of our more detailed service offerings and would involve further escalation of the inbound / outbound Text Message and its content.

Service Features Include

• 24 Hour 365 days a year service
• Live Agent Involvement
• SMS to Email / Email to SMS
• Call escalation processing to include outbound and Inbound helpdesk services
• Email, SMS Text, Fax, Web Integration
• Account Management &Training