Service Department

For decades Pageboy Contact Centre has been providing virtual service department facilities to our existing clients and is now one of the market leaders in providing this specialised service.

Our client list includes established companies in the following industries:

• Medical Equipment / Health Industry
• Heating / Electrical / Mechanical Maintenance
• Refrigeration and Air-conditioning
• Property Management
• Security
• Telecommunications Networks – hardware / software

By answering the call in your chosen business name, your customers will assume that they are talking to a member of your staff. If you wish to offer your customers daytime, after-hours or 24-hour cover, we have the solution for you.

We can screen all calls, and when your protocol requires it, we can contact the relevant on-call staff designated to handle that particular situation as it arises. Your staff need not be disturbed by non-urgent queries.

• All calls are logged, documented and forwarded at the required time
• Each call is forwarded to the regional on-call staff as outlined by your specific rota
• Calls are confirmed with your on-call staff
• Follow-up calls are made if required
• Full call confirmation to your on-call staff or back-up manager is provided