Technical Helpdesk

Pageboy Contact Centre can provide technical helpdesk facilities for your customers’ specific needs. The technical help desk is designed to provide a resolution for their customer’s specific issue.

The function of our technical helpdesk is to provide an efficient and effective service and also a resolution to customers’ queries where possible.

We can show you how to save money through outsourcing your help desk while still providing the best help desk support to your customers. Our contact centre representatives, who are familiar with your products / services and have access to your information databases, can answer queries and provide help to your customers.

Our fully trained staff and friendly contact centre representatives will handle your individual calls in a professional and courteous manner. Your customer will be taken through a carefully written script in order to capture as much detail about their query as possible.

Once our staff have a basic understanding of the service / product you provide, we can enhance this by going through with your callers, exactly what their technical issue is and resolving it for them over the phone.

We aim to provide an immediate response and resolution to your customer queries over the phone, by fax or by email. Where this is not possible, the call will be forwarded to the relevant staff for resolution.

For your customers piece of mind we can issue trouble ticket numbers so that if your customers call in again, we will be able to access their details through this system and not have to take the full details again.

By not having your customers waiting for a call back when their problem is immediate, this improves your customer service, your business image and restores your customers faith in your product.